Riders' Guide
Customer Service
For General Information, bus stop location, lost and found,and trip planning assistance call:
Toll Free: 1.800.696.4682
Local: 707.462.1422
Monday through Friday
7:00 am to 5:00 pm
Se Habla Español - 8:15 am to 5:00 pm
Automated Voice Information System available 24 hours a day
TDD: 707.462.7360
Bus Stops
For your safety we recommend you board the bus at designated stop locations You may also flag the buses at any safe pullout.
Transfers
Transfers are issued if you change vehicles to complete your trip. A transfer does not allow you to layover. You must take the next available bus that allows you to complete your trip.
Bikes
Two bikes can be carried on most MTA buses. Bike rack
space is provided on a first come, first served basis
for no addition charge.
In Ukiah, bikes are not allowed south of downtown.
Within Ukiah, bikes are not permitted south of School Street and Perkins Street on the Local #9, and not south of Henry Street on the Jitney #7.
Animals
Service animals are welcome on buses and Dial-A-Ride vehicles. Small pets are allowed in cages on buses only.
Senior Center & Specialized Transportation
MTA funds specialized transportation for seniors and persons with disabilities through contracts with six senior centers
- Anderson Valley Senior Center 10 am to 5 pm 895-3609 M-T-TH
- Redwood Coast Senior Center 8 am to 4 pm 964-2211 M-F
- South Coast Senior Center 9 am to 3 pm 882-2137 M-F
- Ukiah Senior Center 8 am to 4 pm 462-4343 M-F
- Willits Senior Center 8 am to 4 pm 459-9038 M-F
- Indian Senior Center 10 am to 3 pm 462-5595 M-F
General Information
The one-way fare ranges from $1.00 within one-zone, $1.75 for a two-zone trip and $2.50 for a three-zone trip. Monthly passes and punch passes are available to offer frequent riders substantial discounts.
On all MTA services, seniors and passengers with certain disabilities will ride for a reduced fare. (A current, authorized MTA transit discount card must be presented each time the passengers boards the bus.)
On buses, up to two children age 6 and under ride free with a fare paying adult over 16 years of age. The third and subsequent children and unaccompanied children pay full fare.
Discount passes are available to offer frequent riders substantial savings. Monthly Passes are good for unlimited ride in a calendar month:
$25 for one-zone pass
$40 for a two-zone pass
$60 for a three-zone pass
$12 for a 16-ride punch pass - one fare zone per punch
Passes can be purchased from MTA drivers, or ordered by mail from MTA at 241 Plant Rd. Ukiah, CA 95482
Wheelchair
MTA's buses and vans - (taxis) are wheelchair lift equiped. When using Dial-A-Ride please advise the dispatcher of any special needs you may have so the appropriate vehicle can be dispatched to your location.
ADA
Passengers with disabilities who are unable to use standard lift-equiped vehicles may be eligible for door to door paratransit services. For more information call: 707.462.5765 ext.443.
Charter Service
MTA provides limited charter service with various vehicles, including MTA's Trolley. Call 462-1423 ext.444 for more information.